Cannot load into fortnite creative

Summary

When i ready up for fortnite creative, i get an aganizingly long loading screen only for my game to crash. Before, i used to have a bug where i would get a screen in the creative hub, but my player wasnt loaded in, and i was unable to move and after a while i would get sent back to lobby. I have had this bug since chapter 5 season 2, and i have tried to address this error on X MULTIPLE times, but have not gotten help with this situation. i have also tried in the discord, but still have not recieved help.

Please select what you are reporting on:

Creative

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

no idea because its only a problem for me

Expected Result

game crash

Observed Result

game crash

Platform(s)

xbox

hi @yeDUXINI7Y ,

This is a known problem and the solution is probably here

To clear the cache on an Xbox One, you can try these steps:

  1. Turn off the Xbox One by pressing and holding the Xbox button on the console for about 10 seconds
  2. Unplug the power cable from the console
  3. Wait at least 10 seconds
  4. Press the Xbox button on the console 4–5 times to drain the battery
  5. Plug the power cable back into the console
  6. Wait for the light on the power brick to change from white to orange
  7. Press the Xbox button on the console to turn it on

Clearing the cache removes temporary files and data from the console, allowing for a fresh set to be downloaded and stored. This can help resolve issues like freezing or crashing games.

This comes from the Epic Support article
How do I clear my Xbox Series S|X cache? - Fortnite Support (epicgames.com)

This is a collaborative post about the Xbox One problems

(solved Xbox One) Creative Hub Bug (ITS BACK/PLS READ) - General / Issues

i’ve tried to reset my cache but my game still crashes while trying to load into creative

hi @yeDUXINI7Y ,

There is a new post about clearing the XBOX One Fortnite Cache in pictures

Xbox One - Clearing Fornite Reserved Cache

i have now also tried this, but still my game continues to crash while attempting to load into creative