Cannot create or edit campaigns

General Issues and Bug Reporting
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1

Summary

For the past few days, I’ve been completely unable to create or modify campaigns for the Sponsored Row. Every time I try, I’m met with this error:

"SentryEventId=d694a905e6ef4dda8685250cd37a8eef

errors.com.epicgames.creator-portal-api.dooms_domain_38"

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Publishing

Steps to Reproduce

  1. Open the Creator Portal
  2. Click the “Campaigns” section
  3. Click “Create Campaign” or attempt to edit a Campaign

Expected Result

The page should open without issue, allowing me to create or edit a campaign

Observed Result

I am met with the following error, preventing me from accessing the Campaign Creation/Edit pages:

"SentryEventId=d694a905e6ef4dda8685250cd37a8eef

errors.com.epicgames.creator-portal-api.dooms_domain_38"

Platform(s)

PC, Google Chrome

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3

This seems to be an account-wide issue, as I tried on my phone as well (on google chrome as well) and was unable to open it - it loaded for almost a minute, and then gave me the same error.

4

I also tested it on Safari on iOS this morning on a different connection, and received the very same error - so it’s definitely something to do with my account.

@Flak Would you perhaps be able to pass this on to the team? I’ve got a big game launch coming next week and I need to be able to schedule a campaign for it. Thank you regardless :slight_smile:

5

My issue is epic games is not charging my payment after its begin completed

6

Update - seemingly this resolved itself this update!

7

The status of FORT-1029726 changed to ‘Needs Triage’. We’ve confirmed the issue and it’s waiting to be assigned to someone to fix it.