Cannot acces island that id like to unpublish/delete

General Issues and Bug Reporting
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1

Summary

Deleted an island. But its not unpublished.
Want to unpublish it.
But cannot access it.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Creator Portal

Steps to Reproduce

try to upublish a “deleted” island

Expected Result

I would expect an island to go offline if i delete it from my creator portal.
I would expect an island to not appear on my creator page when deleting it.

Observed Result

No access to island.
Still shows up on my creator page.

Platform(s)

Any

Island Code

0277-1994-2641

Additional Notes

Please dont tell me to contact support.
I did… Since 2 weeks im trying to explain support my issue. This is what i got:

Hi there,

Thank you for replying and for letting us know that you’re sure that you’re using the correct account, and we understand how important can be for this issue that you’re experiencing with the island as you’re unable to access to it on your projects, so, let me share with you that in order to get the proper assistance for this issue, we need you to reach out to our UEFN Forums for support directly.

2

How did you “delete” an island off the creator portal?

3

I have no idea how that happened.
All i know is i dont see in on my creator portal anymore but it still shows up on my creator page.

1 Like
4

NVM I found the issue, it was archived AND in another team.

1 Like