Hello i am a game developer and in need of getting hold of console codes as my second project is now ready for testing on consoles, However i can not access my account at all i have had to create a new epic account just so i can post on here. I can access my account via epic games launcher but when it comes to signing in to the forms i just get the error on attached picture. I have contacted epic game support and i just keep being ignored its been weeks now, i really need that account up and running as it has access to the console Xbox and PlayStation development forms. i also can not now get the console code without having to set up a new account hassle and time i don’t want to be wasting i have tried resetting the password and resetting all authenticators on that account and still can not get into that account. Can anyone help or know another way off getting through to some support its really becoming very frustrating and holding back development. The account was jojohamer i have been a regular user for 5/6 years
This has now been resolved. My account seem to think i was under the age of ten so epic support let me reset the date of birth and i can now access the account.