Summary
Creator Code: LSP
Issue Summary: My Support-A-Creator monetization dashboard and $100 threshold progress bar have been completely frozen since January 30, despite active supporter usage every month.
Details & Timeline:
• Before January 30: My SAC payout progress bar updated daily (with normal positive/negative fluctuations) and showed dollar estimates alongside my supporter counts (e.g., 38 supporters / $11.98 in January).
• February – Present (9+ Months): Starting February, my payout threshold progress bar froze completely at 47.39% with zero movement—not a single cent up or down.
• Active Supporters vs. “N/A” Revenue: My dashboard still tracks active supporters using code LSP every month (including 39 supporters in February and 71 supporters in September), but the estimated revenue column displays “N/A” instead of calculating earnings.
• Account Status Verified: Under my Creator Portal General Settings, every single requirement is green and active:
• Tax Interview: Complete (Green)
• Payout Method: Complete (Green)
• Payout Awards Receipt and Release Form: Complete (Green)
• Support-A-Creator Program (media creators): ACTIVE (Green)
Why I Am Posting Here:
I reached out to Player Support, and Tier 1 agents keep closing my ticket with the automated macro stating “data will update once you reach the $100 goal.” Because my progress bar cannot advance toward $100 while the backend revenue pipeline is outputting “N/A” for 9+ months, this appears to be a backend reporting/ledger desync (I experienced a similar freeze in the past that required manual escalation to unfreeze my totals).
Could a community manager or Creator Programs specialist please look into why monetization telemetry for Creator Code LSP stopped updating after January 30?
Please select what you are reporting on:
Creative
What Type of Bug are you experiencing?
Creator Portal
Steps to Reproduce
- Log into the Epic Games Creator Portal using an active Support-A-Creator account (LSP) with verified green checkmarks for Tax Interview, Payout Method, and Payout Awards Receipt and Release Form.
- Navigate to the Monetization / Support-A-Creator dashboard.
- View the payout threshold progress bar and monthly earnings breakdown from February to present.
- Observe that despite the dashboard registering active monthly supporters (e.g., 39 in February, 71 in September), the estimated earnings column outputs “N/A” and the payout threshold progress bar remains frozen at 47.39% with zero updates since January 30.
Expected Result
Daily and monthly Support-A-Creator earnings should calculate normally based on active supporter purchases, updating the $100 payout threshold progress bar.
Actual Result:
Active supporter counts continue to track each month, but estimated earnings display “N/A” and the $100 payout progress bar has been frozen at 47.39% since January 30.
Observed Result
Active supporter counts continue to update each month (e.g., 39 supporters in February, 71 supporters in September), but the estimated earnings column outputs “N/A” and the $100 payout threshold progress bar has remained completely frozen at 47.39% with zero movement since January 30.
Platform(s)
Web Browser / Epic Games Creator Portal (PC - Windows/macOS; issue occurs across all browsers and devices as it is server-side/account-level)
