It has come to our attention that some are experiencing bugs/errors with the bug reporting submission system. We have taken steps to try and reproduce the reported issues but have been unable to do so.
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If you have been experiencing problems with the bug reporting form, please provide as much relevant information as possible regarding the issue and steps to reproduce it (if applicable). Here are some questions to consider;**
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The error appears to affect a small number of people, but since we’ve been unable to reproduce it internally, we figured we’d reach out and gain as much information as possible. Our hope is to do exactly as you say—to make the bug form as simple and easy to use as possible.
The form was created to help facilitate more complete and thorough reports, which helps our team reproduce and isolate the issues. We have lots of plans for UE5, so stay tuned
Previously I was selecting the options “4.26” and “4.25 Plus”
Browsers: Firefox and Chrome
OS: Windows 10
No file attachments attempted.
Timezone set to GMT +1, and system language Swedish. The bug reporter URL ends with ?language=en_US
Hello there, I tried sending a bug report about HiddenShadow several times a couple of weeks ago and it just never made it through. Today I tried with another bug, Composure this time, and it went right through. The only thing I did differently was the Version selection option. The Hidden Shadow bug was happening on 4.25 and 4.26, so I selected the 4.25 Plus option, where as the Composure bug is happening only on 4.26, thus I selected the 4.26 option only. So now I went ahead and filled in the HiddenShadow bug once again and this time selected only the 4.26 version option and… it worked!
I hope that helps you guys because this bug reporting is a crucial feature.
Same problem here. I attached a log file and when I clicked on the Submit button, nothing happened( not even an error message). The size of the logfile was 68.0 KB**.**
I tried Chrome and Microsoft Edge on Windows10, neither worked with attachment.
Removing the attachment fixed the issue for me.
We just solv this at UnrealSlackers but it might be a bug in 4.26. Adding a Path When you create a C++ class comes up with error . It turns out visual studio finding the wrong location when you open the .cpp file for the .h file . it adding #include(FolderName)/ClassName even when the .h and .cpp its in the same folder :p.
I also face problems when trying to submit an issue via the Unreal Engine Community link. Filling in all required fields, including log upload and link to example project. Clicking on “Submit Bug Report” and absulutely nothing happens. I also do not get any error messages, simply nothing happens.
I tested leaving out requiring information or entering a wrong captcha code - in this case I get an error, so the button acutally seems to trigger activities like checking for valid input. Also tried the Edge browser to make sure, it is not related to Firefox - same behavior.
I also did not receive any reception email, so it also does not seem that anything has just been “silently” submitted. Also not having any attachment does not change this.
Please. fill the answers on the following questions. It’s not that hard.
I’d like to add few notes. Make sure JavaSctrips are not blocked on your end. Some AD blockers/antiviruses may affect it. But generally don’t (it does work with uBlock on Chrome and Firefox)
You may try to open the Developer’s Console and hit submit (it may stop at debugger breakpoint, just hit play/continue in this case). Look for errors in the logs.
Yesterday, I tried 2 times to submit a bug but both times got a spinner for minutes and the bug was never submitted successfully. See screenshot below.
I’ve submitted lots of issues successfully and recently (up to last week). Makes me think this issue is not client side, but some sort of transient server side issue. I see from the URL this is some sort of SalesForce powered form. You probably need to talk to them about it.
Firefox 89.0 64-bit
Windows 10 Pro 64-bit 21H1 (OS Build 1904.985)
Not trying to attach files
No error message displayed, just a never ending spinner
Okay so I have also stumbled into an issue when pressing the submit button does nothing, no error messages, and no spinner.
I have debugged the javascript, and in this case the problem was, that the Attachment file selector accepts a bunch of file types, while internally the JS routine only allows these: " .png, .jpg, .zip, .rar, .7z, .mp4". So I could choose a txt file, but then the script silently failed.
So, two technical things:
The allowed file types of the selector should match the ones the JS is checking for
And web dev guys should fix the error displaying for the Attachment field
Ran into the same issue with the bug submission form, hitting the Submit button had no effect.
After removing the .log-file from attachments the form would submit properly.
Edge and Firefox
Windows 10
.log file
84 Kilobyte
None
16:25 UTC+2
English
Findig would match that previous poster, file type seems to cause the issue.
