Assets with attached FBX files will not be updated.

General Issues & Bug Reporting (Fab)
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1

Summary

For several days now, whenever I submit a review, it does not update for some reason.

In particular, only assets with attached FBX files are not updating.

I have tried various things while talking with a consultant, but it has not been helpful at all.

What type of bug are you experiencing?

Publishing

URL where the bug was encountered

https://www.fab.com/portal/listings/

Steps to Reproduce

Click “Submit for review”

Expected Result

Only the message “service temporarily unavailable. Please retry later.” Only the message appears and the process does not proceed further.

Observed Result

The above message appears, and it continues to stay in the “Draft” state.

It is not updating at all.

Platform

Any

Operating System

Win 11

Upload an image

FAB Er.png
FAB Er.png2080×169 28.8 KB

Additional Notes

Assets that do not include FBX files can request updates normally.

However, assets that include FBX files cannot submit updates.

2

Hey! Thanks for reaching out :slight_smile:

Could you please provide the listing IDs for those that appear affected by this issue?

Thanks!

3

This is the only asset among my assets that comes with an attached FBX file.

Excluding this asset, the rest will update normally.

4

Heya! Thank you for letting us know which listing was affected. We’ve now fixed the issue. Can you please confirm?

Thanks!

1 Like
5

Yes, the update submission has been successfully completed.

Thank you.

6

FAB FBX Error
FAB FBX Error2031×1153 201 KB

I uploaded an FBX file for an update yesterday, but the following error message appears.

The same error message appears even when uploading a previously successful FBX file, and the same error message appears even when uploading a new FBX file.

It seems there was another update to the FAB, and this part needs to be fixed.

Uploading Unity or Unreal files proceeds normally.

This error message occurs when automatically converting an FBX file during upload.

Please look into this.

7

i have been experiencing attached FBX files (As animations) and Blend file too for past 2 months.9 out of 10 times ,and it really bad when conversion for Unreal end and only FBX with single file (multiple animations only work) for me for now.