Answerhub missing images

General Feedback & Requests
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1

Hi, I have used answerhub a lot, after the moving phase on the forum all the images stopped working. Can someone explain if is only on my end?
There is a message that says “Oops! That page doesn’t exist or is private.”

How I can view the images on the answerhub?

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We’re in limbo :ghost:

It’s global. The AH was migrated, most things worked ok-ish for a while and then we lost access to everything.

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Thanks for your reply, my fear was that :frowning_face:

I have seen another topic where I have seen that there was a different link path after the removal of wiki.

Can unreal forum or answerhub devs reply to this question if there is a backup of the images so we can have again the correct answerhub?

I still have the old wiki on my pc thanks to that backup! Can you devs give us the backup or recover those images ? A lot of invaluable answers were there, I solved a lot of issues thanks to those

Would be nice to have such availability :slight_smile:

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They know, me thinks:

The post is 11 days old, though. Would be great to get some form of clarification, maybe an updated ETA?

@Amanda.Schade & @Hourences

We need our stuff back, pretty please!

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Oh, that’s better! At least they have all the images! So as they are saying they have only to make redirects to the old images and all will be retrieved.

I really hope that at max in the end of the month we will have the answerhub back :slight_smile:

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It is still actively being worked on. No ETA atm, but we will keep you all updated as we learn more!

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Since the unreal forums changes, the images don’t appear to be working. So this thread for example looks like gibberish that leads to dead pages.

Does anyone have a way to get the useful images back? I presume they were of blueprints for how to achieve this. Funny enough the gif result survived (hosted elsewhere)

https://answers.unrealengine.com/storage/temp/342810-items.png

https://answers.unrealengine.com/storage/temp/342831-screenshot-2.png

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Please fix the links @EpicGames

Yeah. I get a lot of requests to redo screenshots I did not even know exist.

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This is great. This is exactly why everyone feared the forum/answers merge. “If you do this weird move, please do it correctly!” . And here it is. They transferred the messages, but not the screenshots. And that’s for an engine with visual programming language that has to be shared using screenshots.

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I do know that there were some issues with links being broken initially in the migration that were being addressed. Let me reach out and see if this is a separate issue or if it’s included with the fixes. Thank you for pointing it out!

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Just a quick follow up on this - it is a known issue and is currently being worked on atm! The migration was very large and some data (images) is taking a little longer than others to be processed. I’ll update this thread as I learn more.

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@Tina_Wisdom Many thanks! I hope to see soon progress on this, since the answerhub help is an invaluable source of development infos , we will wait replies soon then :+1: !

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Answerhub images should start displaying correctly now! :slight_smile: Thank you all for your patience.

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Perfect! I was already seeing the old images being slowly recovered in some of the old answers that were previously missing

Now the new one are recovered as well I am guessing :+1:

Thanks for all the work on this :slight_smile: