[=“JoePenuci, post:56, topic:1896”]
Hi,
I have the same problem and get the same error message: “There was an error contacting the remote service”. I tried multiple browser and devices, no success.
Got an automatic answer fromepicgames.helpshift.com/a/epic-accounts/ which doesn’t help 
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There was an account on the Answerhub, and I have resolved it. Please try again. You may need to log out and in, and/or clear browser cache and cookies.