I just wanted to feed back my confusion and disappointment for Answer Hub. I (possibly wrongly) assumed that Answer Hub was the official support channel for customers (please confirm). If this is the case, why as a (fully subscribed) paying customer do my questions get ignored? I would expect at the very least some kind of acknowledgement and at best an actual answer to the question.
When signing up to the subscription, it advertised ‘access to Answer Hub’, well great!, thanks for the access, if only someone would actually reply.
To be honest, this does not deter me from my subscription. Your engine is great but as an indie developer it can get incredibly frustrating when you have a blocking issue and get ignored, your documentation isn’t exactly complete either so it’s not like I can go and help myself. The forums are great and the community are excellent at answering questions but occasionally no one knows the answer and in such case I would expect Epic to stand up and help.
Anyway, I’ve probably woke up on the wrong side of bed this morning and wanted to have a moan…