you are totally right, i bout 4 days ago, a character customizator that in the images shows many characters but when you actually go into it, it only has 2 type of hairs some shirts, it shows a jacket that when you click it just not there, there is also a lot of problems when retargetting or saving character, so i asked for a refund 3 hours later after i tested it all, and the owner never answered until today, he totally disrespected me in the comments, and another person posted the same than me! he said the product is total ■■■■,because its true, but yeah i still get cero response from epic games.