Over the last year I have spent many hundreds of euros on the Marketplace. I think its an excellent resource for indie devs like myself. Over that time I have found a use for nearly every asset I bought from the store until last Saturday. I bought a pack, I won’t mention which one because thats not the point of this rant and it wouldn’t work with the VR project I am working on. I had another similar pack that did so I stuck with that and only a few hours after buying the other pack I requested a refund for the one that wouldn’t work for my project. This was the response I got from someone called <removed: violated rules and code of conduct>.
*<removed: violated rules and code of conduct>
*To say that this was a slap across the face is an understatement. After all the money I had spent on the marketplace to be denied a refund for something that was only around €25 made me feel very under valued as a customer. I could care less about the money. This is about the fact that I can not in good conscience spend another penny on the marketplace ever again (which I am sure would have been many more hundreds) if this is how Epic treats its customers.
Now before you think this is a you will be sorry because I will never spend any more money on your services again post then you couldn’t be more wrong. I’m not naive, I know that Epic could not give a flying F*^k if I ever spend another penny on the marketplace ever again. No the only person this is going to hurt is me but as I said there is no way I could support the Marketplace if this is how little Epic care about their customers.