[QUOTE=tcla75
;n86893
]
Over the last year I have spent many hundreds of euros on the Marketplace. I think
its an excellent resource for indie devs like myself. Over that
time I have found a use for nearly every asset I bought from the store until last Saturday. I bought a pack, I won’t mention which one because
thats not the point of this rant and it wouldn’t work with the VR project I am working on. I had another similar pack that did so I stuck with that and only a few hours after buying the other pack I requested a refund for the one that wouldn’t work for my project. This was the response I got from someone called <removed: violated rules and code of conduct>.
I]<removed: violated rules and code of conduct>
/
I]To say that this was a slap across the face is an understatement.
After all the money I had spent on the marketplace to
be denied a refund for something
that was only around €25 made me feel very under valued as a customer. I
could care less about the money. This is about the fact that I can not in good conscience spend another penny on the marketplace ever again (which I am sure would have been many more hundreds) if this is how Epic treats its customers.
Now before you think this is
a you will be sorry because I will
never spend any more money on your services again post then you couldn’t be more wrong. I’m not
naive, I know that Epic could not give a flying
F*^k if I ever spend another penny on the marketplace ever again. No the only person this
is going to hurt is me but
as I said there is no way I could support the Marketplace if this is how little Epic care about their customers.
[/QUOTE]
You
are
absolutely right. And if
i remember right that you can get refund any product within 14 days purchased on the web. Like steam amazon etc. Unfortunately Epic has no that support for their customers.