You say that the complaint is not fair. That it is my fault for not doing enough research to see if I could use it (Which was impossible until I bought it) and thats your view which is fair enough. It also seems to be Epics view on how to treat their customers. Is it a smart way to do business? No. They have one ****** off customer who will never buy from the marketplace again. Thus giving up on potential future revenue of hundreds if not thousands of euros to save about €25 right now. If they had even reached back for more information, find out if I tried to contact the seller and then said no I would be less ****** off than the simple copy and paste “The computer said no” response I got. They should do everything they can to protect the seller from piracy but when its clear thats not the case then that can’t be used as a reason not to refund the customer. To give the seller 100% protection and the buyer 0% makes people very reluctant to buy from the store. You are perfectly entitled to have the view of its the customers fault. You decided to buy it if it doesn’t work for you or you don’t have a use for it then tough but if you hold that view then don’t ***** if sales are low because users are nervous to buy assets because they know they have no comeback if something goes wrong.