Summary
We are experiencing a serious technical issue with your Performance Snapshot platform, which has not updated for almost 30 days. Despite reaching out to support multiple times, we have not received a proper resolution or a meaningful response.
Please select what you are reporting on:
Unreal Editor for Fortnite
What Type of Bug are you experiencing?
Creator Portal
Steps to Reproduce
Just please take a look at the Publishing and Analytics pages for the island code mentioned
Expected Result
Subject: Urgent: Performance Snapshot Platform Not Updating for 30 Days
Dear Epic Support,
We are experiencing a serious technical issue with your Performance Snapshot platform, which has not updated for almost 30 days. Despite reaching out to support multiple times, we have not received a proper resolution or a meaningful response.
This ongoing problem is extremely concerning and is beginning to feel like fraudulent behavior on your side—though we hope it is simply a technical glitch. Regardless, the lack of updates and support is severely impacting our operations.
We urgently request that a real person contact us immediately to address this matter before it escalates further. At this point, we are desperately searching for support and need your team to take this seriously.
Thank you, and we look forward to your prompt response.
Observed Result
Under Publishing, the performance snapshot stopped updating on Aug 22, 2025. Its a newer map of less than 30 days. Yes, the map has reached more than 5,000 Impressions. Now the Avg session length and Sessions over 10 min. has been reset to 0/0%
Platform(s)
Creator portal
Island Code
0687-6247-3677