[43.00] Island 5049-6507-5084 – players stuck on loading screen when matchmaking on EU servers (EU keeps assigning the same session that never starts); other regions work

Summary

Since the Fortnite update 43.00, players can’t join my island “KleXi’s Halloween Party” (5049-6507-5084) on EU servers anymore. They get stuck on the loading screen. Right after the update, players could still join for a while, but now many players tell me that they can’t get in. When I switch my matchmaking region to another region, I can join without problems.

Please select what you are reporting on:

Unreal Editor for Fortnite

What Type of Bug are you experiencing?

Matchmaking

Steps to Reproduce

  1. Set the matchmaking region to Europe.
  2. Search for island 5049-6507-5084 and press Play.
  3. The loading screen appears and does not finish.

Expected Result

The island loads and players can play, like before the update.

Observed Result

Players stay on the loading screen and can’t get into the island. With another matchmaking region, joining works.

Platform(s)

PC, Other players report the same problem on XboX, PS

Island Code

5049-6507-5084

Additional Notes

  • The problem started after the Fortnite update 43.00.
  • I tested it today (November 1, 2026) after restarting Fortnite: on Europe I got stuck on the loading screen, with another region I could join.
  • My Fortnite logs and DxDiag are sent to Epic staff on Discord.
  • Impact: Players in Europe can’t play my island, unless they switch to another region with a worse ping.

We’ll get someone to take a look.

hi @CCKLEX ,

Works on using android and Nintendo Switch 1 and Xbox goes via Xbox live.

This is London calling

From FortniteGame log

Matchmaking log [2026.11.01-22.07.50:598][706]LogFortGameUI: [3ca0] GroupIdentity_GeoIdentity_unitedkingdom

working fine matchmaking on PC/laptop

having never played before the island needed to be loaded from scratch

Consoles are moving quickly compared to PC

found this in an earlier >5 hours log entry, but seems to have gone in u.k.

[2026.11.01-17.34.17:541][172]LogQos: Verbose: [UQosRegionManager::ClearSelectedRegion] Selected region: “EU” Forced region: “” bRegionForcedViaCommandline=false

[2026.11.01-17.34.17:542][172]LogFortLogin: [UFortUIStateWidget_Login::HandleLoginRequestComplete] [P0/primary acct=valid loggingIn=false loggingOut=false ready=false] [Result=AuthFailed]
[ErrorReason=Unable to login to Fortnite servers. Please try again later.] [Details=Name=[Login], PlatformUserId=[0], Status=[Failed], RelativeOperationStartTime=[2235.63] Duration=[5.72],
Result=[ELoginResult::AuthFailed (13)], FailedStep=[LoggingIn],
DisplayError=[Unable to login to Fortnite servers. Please try again later.], DetailedError=[Failed to login new user. Error=[errors.com.epicgames.account.oauth.exchange_code_not_found]]]

The status of FORT-1185548 changed to ‘Needs Triage’. We are routing this to the appropriate team for investigation.