Thanks. Yes, I wrote support but they wanted me to basically do the work for them by analyzing the system and report my findings because obviously it is not their problem (pardon my sarcasm) but it was a lot of extra work for something they should be checking on themselves considering the price of the plugin.
I too got better results with the sphere but what I liked about their plugin was the interactive capabilities which I guess could be done with blueprints alone but my skill levels in desiging those kind of interactive blueprints is still on the learning curve.
I have an interactive experience where the player walks into a zone and the video plays within the zone. I am going on a month vacation in about a week and will see what I can possibly send when I return if you want to see what I did. It works fine in preview and even on the quest while connected to Unreal Engine. But when I build to an apk on the device, that is when it becomes a problem with a pixellated playback.