로그인이 되어있는데 매가스캔에 재질들을 다운받으려하면 "다운로드 오류.다시 시도해주세요".라는 메세지가 뜨고 다운이안되는데 왜그런걸까요..다운로드가되게하려면 어떻게해야할까요? 참고로 2022버젼도 안되고 2023.1.2버전에서도 안됩니다..그외에 sketchfab에있는것들은 다운로드 잘됩니다.

International 한국어 (Korean)
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1

로그인이 되어있는데 매가스캔에 재질들을 다운받으려하면 “다운로드 오류.다시 시도해주세요”.라는 메세지가 뜨고 다운이안되는데 왜그런걸까요…다운로드가되게하려면 어떻게해야할까요?
참고로 2022버젼도 안되고 2023.1.2버전에서도 안됩니다…그외에 sketchfab에있는것들은 다운로드 잘됩니다.

2

Hi ,

Since you are only having an issue with downloading the Megascans assets, and the issue does not occur for Sketchfab, please go to https://quixel.com/megascans/ and check to see if you can download assets from the website. If you cannot, this indicates a problem with your Quixel Megascans account, and you may need to contact Quixel support at https://help.quixel.com/hc/en-us/requests/new for assistance with correcting this issue,

If that does not help, please submit a bug report at https://twinmotionhelp.epicgames.com/s/case-community-page so our support team can assist. please upload a copy of your Twinmotion.log file when submitting a bug report, which will provide further information about the issue for the team to analyze (https://twinmotionhelp.epicgames.com/s/article/Where-to-find-Twinmotion-log-file).

Best,

Raghib