16k Pano - Video Card Memory Error - 4080 Super with basic scene

Hi there,

I have a new system with all updated drivers. When trying 16k panorama render of the Lake House sample Scene I’m getting following error:

“Out of video memory trying to allocate a rendering resource. Make sure your video card has the minimum required memory, try lowering the resolution and/or closing other applications that are running. Exiting…”

My Vram should be enough to handle this, right?
Even same error is happening with an empty new scene i just tested…
Something must be wrong, as it cannot crash 4080 Super’s 16GB VRAM…

image

Error Log:
LoginId:6c9352d243918bd208741e8e502626bc
EpicAccountId:d486d678eda34f7484203965d8dd18e2

Fatal error: [File:D:\tm\workspace\Release-2024.1\Engine\Source\Runtime\D3D12RHI\Private\D3D12Util.cpp] [Line: 926] Out of video memory trying to allocate a rendering resource

TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
TwinmotionCookedEditor_Win64_Shipping
kernel32
ntdll

Any idea on that anyone?

Run task manager while it’s rendering go to Performance on the GPU and see how much VRAM it uses before it crashes. If it doesn’t use it up, it’s a bug?

Yes id doesnt use it up before the crash.
However when the error message comes it suddenly hits to %100…
It doesn’t make sense to me…

1 Like

O meu está acontecendo a mesma coisa, tenho um laptop Omen 17:
I9 13900HX
64gb de RAM
M2
RTX 4080 12gb

ao tentar renderizar qualquer coisa, em qualquer arquivo um panorama 16k da esse mesmo crash, vendo do gerenciador, ele sobe muito rápido para 100% a memoria da GPU e da o crash…

Estou trabalhando em um arquivo grande de 900mb, bem pesado, fica a 90% da memoria alocada, mas exporta tranquilo e super rápido o 8k panorama

Para excluir que seria um problema de otimização do meu arquivo, abri a cena de demonstração do tênis, ao renderizar 16k da o problema, com 40% de memoria GPU antes de renderizar…

é um bug que o Twin deve arrumar urgente, 8k é pouco em algumas situações.

1 Like

em renders 16k + path tracing, a placa de video usou + de 40gb de VRAM (o máximo que tinha disponível compartilhando memoria RAM), e mesmo assim n foi o suficiente, travando.

para ver se isso era algo normal, baixei o d5 render 2.9 e fiz um render em 16k, no software deles demorou 14 minutos para fazer e usou máximo de 13gb de VRAM, nem perto dos ++40gb que o twinmotion esta solicitando em PATH TRACING

lembrando, que em renders de RASTER, essa solicitação de VRAM não é tão agressiva assim

1 Like

Yes, thank you for sharing your same experience too @Don_BitoCorleone

To simplify the situation, it gives the same error with an EMPTY scene (new blank file) too!

Definitely there is a serious bug going on that needs to be addressed and fixed.

Any official team?
Community?
Any Thoughts?

@Hourences @Everynone @Rawalanche

Wow… surprised not even one single answer from developers or team about this bug…
Brilliant…

This setting can solve the problem

It is under investigation, It was not possible to reproduce with a similar configuration. can you provide your log file at the moment when the crash occurs.
The log file is in C:\Users\YOURUSERNAME\AppData\Local\Twinmotion\Saved\Logs

Thank you for the reply.

This is the log @Laudal75
I can make a quick video capture to show the steps if needed - just let me know…

[1108/091218.723:WARNING:gpu_process_host.cc(1296)] The GPU process has crashed 1 time(s)
[1108/091221.662:WARNING:gpu_process_host.cc(1016)] Reinitialized the GPU process after a crash. The reported initialization time was 257 ms
[1108/091223.800:ERROR:network_service_instance_impl.cc(330)] Network service crashed, restarting service.
[1108/091223.866:WARNING:gpu_process_host.cc(1296)] The GPU process has crashed 2 time(s)
[1108/091224.170:WARNING:gpu_process_host.cc(1016)] Reinitialized the GPU process after a crash. The reported initialization time was 279 ms

Problem occurs on panorama export - not single image, therefore there is no tile option available…

@InphinityDesign
By chance, did you manage to export 16K panorama with previous version on your configuration?
It seems that between 2023.1 and 2023.2 changes in the rendering may have cause this, but we are investigating.
If you could install a 2023.1.2 version and test, It could help to identify the issue.

Hello @Laudal75
It seems the previous version is working ok.
Good news!

We definitely need to fix this bug in the latest version!
Thank you for your attention once again.