Summary
Hi there, I have completed the onboarding, completed my tax and payout profile, and successfully listed an asset on the Fab store.
However, I have been receiving emails regularly saying that my tax and payout profile is NOT complete, which I believe is incorrect. I have attempted to contact support already but have not heard back- Unsure if the support form is functional.
Today I received an email stating that my Fab publishing profile has been deactivated because I allegedly did not complete the tax/payout profile. There is no indication of where to complete it or that further action is needed on my part, other than these vague emails. I have a Hyperwallet account through Epic correctly linked to my bank account, and provided government documentation to Fab which was accepted as part of the onboarding.
Furthermore, I can still access the Fab publisher portal AND my asset appears to still live on the store. So, what gives? Is my profile deactivated, or not? Do I need to take further action, or not?
What type of bug are you experiencing?
Publishing
Steps to Reproduce
- Create Fab account
- Complete onboarding, including setting up payment and submitting documents
- Continue to receive emails stating that tax/payment is NOT complete, despite onboarding being complete on the Fab website
Expected Result
Expected to not receive vague emails about tax/payment not being complete. The emails do not offer any method to complete what is allegedly incomplete.
If the emails are correct, I expect to be provided a clear path to rectifying the issue and completing the process.
Observed Result
The actual result is I have continued to receive emails about tax/payment being incomplete, despite completing it as part of the onboarding.
Platform
Firefox
Operating System
Windows 10