Yo i factory reset my pc and now i cant get into my fortnite account and im using the right email but its signing me in as a new character that i never created, my name on fortnite was J0hnathyn, but now it says im staxxent and i have nothing

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enter code herewhat do i do to get my acc back i bought all my ■■■■ on that account and i know im using the right email and i use it it signs me in as a random new lvl 1 character wtfff

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Hi there,

This website is intended for UE4 developers to get technical assistance. For Fortnite issues, please visit: http://fortnitehelp.epicgames.com/

There you will find various troubleshooting articles as well as an Email Us button that you can use to get in touch with one of the Epic support staff who can assist you further with this.

Any general questions regarding Fortnite should be directed to the Fortnite forums, located here:
https://www.epicgames.com/fortnite/forums

Thank you