A product of mine was taken down, i’ve filled an appeal, and now, 3 weeks later I got an email saying that the sanctions will remain in place. I know for sure my product does not include any copyrighted material or infrige any IP rights, and the staff did not provide any explanation for their decision, even though I’ve specifically asked them in my appeal to point out to what exactly drew their attention.
So, the question is - where do I go from here? Obviously I can’t relist it and hope that the next guy who happen to inspect it pays closer attention to the matter.
Honestly, it kills all the creative mood, knowing that a product you spend quite a lot of time making may get taken down without any real explanation.
I too recently had a model that I was told had a copyright/IP-infringment. But I was not told what.
I knew it had to be wrong as I had created the model from scratch and it was my own design.
I guessed it had to be the title I had given it. I changed one word in the title and re-submitted it to see what happened.
It was approved.
What was the word I changed?
Heart…yep! The word Heart had somehow stopped my model being listed.
I don’t know how to help you with your problem, but I thought you might gain something from what happened to me.
Got this email just now. They still insist that my product “may still include another person’s or organization’s intellectual property, such as logos, brand names, characters, designs etc”, without telling me directly what it is. And I am adamant that my product does not include any elements mentioned above.
This is such a bizarre way to police content and nurture good practices.
Honestly this is comical at this point. Maybe you can include in your response the 80-response thread containing hundreds of infringing assets, many of which were added to FAB within the past week:
Send an email to fab-support@epicgames.com or help@acct.epicgames.com
Telling them about the issue. I had a sanction for not tagged Adult Content (my product didn’t have any adult content) and then the appeal was dismissed telling me that the sanction will be maintained. I decided to complaint to that email an after a few days they answered telling me that It was wrongly tagged as Adult Content by the reviewer or the AI reviewer system, that I have to submit again the product. After that it was finally approved.
The livestream mentioned that Fab receives thousands of new submissions, per day. So it wouldn’t be too unrealistic for them to find a way to ease the workload
