Why was my product not approved?

[RyanKingArt]

One of my products was not approved on FAB. However, I couldn’t find anything specific on why it was not approved.

The email said the product had “changes needed” but there was nothing that said what I needed to change.

[Arodi007 (Pixiebell Games 💼)]

They should have a PDF attachment in the email listing the issue in a tabular Excel format.

If nothing is written, it the automation tool that most likely auto rejects it from simple reason like unsupported letter in the title or unsupported 7zip.

[RyanKingArt]

Thank you for the reply. Nothing was attached to the email. What letters are not supported in the titles?

[Arodi007 (Pixiebell Games 💼)]

Hmm that weird, you should have an attachment like this one usually:

To be safe only letters A-Z and space, and nothing else.

[RyanKingArt]

Nothing was attached to the email. The email says something about a Fab Sanction. But it doesn’t tell me exactly what is wrong with it.

From the Email:

After careful review, we have determined that your FAB Listing: violated our rules on Infringing or Unauthorized Content relating to Epic Games Content Guidelines

As a consequence we applied the following sanction(s):

• The listing content you are attempting to publish has been modified to “changes needed”. You will need to update your product to remove inappropriate content to meet our rules in FAB before it can be republished.

[Arodi007 (Pixiebell Games 💼)]

Ahh it sanctioned, you will have better luck contacting them on: support.fab.com/s/?ProductOrigin=FabSupport

Edit: It from the automation tool that flag something but never tell what wrong.

[RyanKingArt]

I just re-subbmited the product, and it was immediately approved. No idea why it was rejected earlier.

[Arodi007 (Pixiebell Games 💼)]

Just some broken automation tool

[RyanKingArt]

Thanks for sending the link to their contact page. However Fab’s contact page just has a file upload option, but no option to send them a written message. It says there is a form, but I don’t see any form on the page. Do you know why this is?

[Arodi007 (Pixiebell Games 💼)]

I believe it broken on some browser.

Try on Opera:

[RyanKingArt]

I will try using a different web browser. Thanks again for all your help!