When I tried to buy the Top-Down SciFi pack in the Marketplace I got an error. So I tried it again thinking I did something wrong. Once again I got the same error. When I checked my Account details I saw that I was charged twice for the product but not able to download anything. It keeps telling me to buy it. Is this some kind of Bug or just internet error?
Hi Pr04cy,
I’m sorry you’re having this issue. We are currently looking into it and will post back here as soon as we have a solution.
Hi Pr04cy,
This should now be corrected. You have been refunded for the 2 downloads that had errors.
Thank you for the feedback and once again we apologize for the inconvenience. We have made corrections in our billing system and will continue to monitor the process.
Thanks,
TJ
Me too, please help. I got charged twice after getting an error. So Im paying 4.99 twice since I placed the order again and it went through with no error.
Hi akalovemaker,
Please reach out to us at marketplace-support@unrealengine.com . We will happily look into this issue further with you and get this sorted out.
Thanks!
Reubitron