Why support team doesn't answer me?

I’m a seller. On May 27, I sent a question to the support service, but I haven’t got any answer yet. Moreover, I repeated my question two times and didn’t get any answer as well.

My request: 24713

Thank you.

Hi there!

I’m sorry we missed your question! Can you please send your question again to this address: marketplace-support@unrealengine.com? For some reason the number you gave us is kicking us to an old Infinity Blade question. If you have trouble reaching me there today, just PM me on here and we’ll get you squared away.