Hello!
I’m trying my best to release my game on EGS but it doesn’t seem to go well at all…
My release date and time has passed, it even displays Released in the dev portal under Epic Games Store but as I visit EGS it still says coming soon. It has gone several hours without releasing. I really scratching my head here.
My release date is set to specific, and is pushed to live. Here are a few screenshots. Please help…
Kind regards,
Swarm Creations
Hello Blackrock,
Thanks for your question. I can confirm that your game, Retooled, is now live on the Epic Games Store!
I am currently investigating the release date issue. My team will respond to this post when we have more insights.
Thank you!
Hello,
We were able to investigate why this situation! It appears there was a submission made last night which may have caused issues with the release timing or may have a caused a delay to push the offer to Live. In the future, if you have the opportunity to push a game to the Live sandbox, we recommend doing so before submitting for review again.
I hope this is helpful! Let us know if you have any additional questions!
After much deliberation I think the main problem was that the initial release date was of a “estimate” type and by month.
Then… when i was pushing a new artifact it allowed me to schedule a specific date (take note that the release date type doesn’t change to “specific” and still remained as “estimate” when doing this) and there lies the problem I believe! That scheduled date doesn’t change the release date to the category “specific” and there for it didn’t release initially. As far as I can recall there is no warning of this or any tip highlightning this important and very easily missed detail.
I would highly encourage some sort of description or warning, for new game developers like myself and I would assume even experienced ones, this… is easily missed.
Side note:
It is very unfortunetly for a solo dev and someone with very little way of marketing to loose the good exposure you give when releasing game on EGS. It is abit heartbreaking having that being diminished by something like this.
Kind regards,
Oliver - Solo dev
Swarm Creations
Hello Oliver,
Thank you for your candid feedback! I agree that there needs to be more clarity on how the types of release dates affect the release of a game in the Dev Portal. I’ll continue to push for changes on this front. We’re always looking for ways to improve, and I agree that your suggestions would be a great help for developers releasing their games on our platform.
Thank you!
