It’s not an issue on your end, and it’s something that our dev team is actively working to fix. We’ve struggled to isolate the root cause, so the fixes that have been attempted haven’t worked. It’s a limited number of users that are impacted, and we know what you all have in common (for privacy issues, I won’t go into details here).
Please contact us on our help site so we can track your case, and we may ask for additional information to help narrow this down.
Thanks, and I’m sorry you’re dealing with this.
Josh