Why is the loader for UR stuck on 35% upon launch?

The loader for mac on UR upon launching is stuck at 35% and WILL NOT MOVE AT ALL. I dont know what the problem is, but I would REALLY appreciate it if I got some help soon, im VERY eager to get started using it XD

Hi Sargantgabe56,

I’m sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the “Email Us” button under the “Contact Us” section. Thanks!

Im surprised at ALL the views this got and yet it took a total of 2 DAYS for someone to respond…

I have the same problem. Please help us to fix the problem!
I’m on mac system.

Ps: i can execute only unreal 4.8! But have my all project in 4.12

Hi ,

As stated above, please go to the help site. If the solutions presented there do not help, please use the “Email Us” button in the “Contact Us” section for additional assistance.