Why is my UE4 crashing when it is 95% done loading

Development Programming & Scripting Blueprint
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1

Hi IndyGamerJones,

We are going to need some more info. Could you post your dxdiag (system specs)?

  • Windows: Go to the Start menu and type ‘dxdiag’ into the search bar. Open that file and then click ‘Save All Information’. Post that text file here.

  • Mac: Go to the Apple menu and click ‘About This Mac’.

2

Every time I try to use UE4 it crashes at 95%, I am using version 4.7.5, and got UE4 yesterday

3

What info do u need

4

This is part of the error according to the logs ( I could not fit it all )
[2015.04.16-20.02.57:251][ 0]LogStreaming:Warning: Failed to read file ‘…/…/…/Engine/Content/Editor/Slate/WidgetCarousel/Arrow-Left.png’ error.
[2015.04.16-20.02.57:251][ 0]LogSlateD3D: Could not find file for Slate resource: …/…/…/Engine/Content/Editor/Slate/WidgetCarousel/Arrow-Left.png
[2015.04.16-20.02.57:251][ 0]LogStreaming:Warning: Failed to read file ‘…/…/…/Engine/Content/Editor/Slate/WidgetCarousel/Arrow-Right.png’ error.
[2015.04.16-20.02.57:251][ 0]LogSlateD3D: Could not find file for Slate resource: …/…/…/Engine/Content/Editor/Slate/WidgetCarousel/Arrow-Right.png
[2015.04.16-20.02.57:252][ 0]LogStreaming:Warning: Failed to read file ‘…/…/…/Engine/Content/Editor/Slate/WidgetCarousel/WhiteBox_7px_CornerRadius.png’ error.
[2015.04.16-20.02.57:252][ 0]LogSlateD3D: Could not find file for Slate resource: …/…/…/Engine/Content/Editor/Slate/WidgetCarousel/WhiteBox_7px_CornerRadius.png
[2015.04.16-20.02.57:252][ 0]LogStreaming:Warning: Failed to read file ‘…/…/…/Engine/Content/Editor/Slate/WidgetCarousel/WhiteBox_7px_CornerRadius.png’ error.
[2015.04.16-20.02.57:252][ 0]LogSlateD3D: Could not find file for Slate resource: …/…/…/Engine/Content/Editor/Slate/WidgetCarousel/WhiteBox_7px_CornerRadius.png
[2015.04.16-20.02.57:252][ 0]LogStreaming:Warning: Failed to read file ‘…/…/…/Engine/Content/Editor/Slate/WidgetCarousel/WhiteBox_7px_CornerRadius.png’ error.
[2015.04.16-20.02.57:252][ 0]LogSlateD3D: Could not find file for Slate resource: …/…/…/Engine/Content/Editor/Slate/WidgetCarousel/WhiteBox_7px_CornerRadius.png
[2015.04.16-20.02.57:252][ 0]LogStreaming:Warning: Failed to read file ‘…/…/…/Engine/Content/Editor/Slate/WidgetCarousel/CarouselNavMarker.png’ error.
[2015.04.16-20.02.57:252][ 0]LogSlateD3D: Could not find file for Slate resource: …/…/…/Engine/Content/Editor/Slate/WidgetCarousel

5

Im having the same problem! I just installed the Engine and my PC is probably under the minimum specs to really run this thing, but I want to try it out anyway (I was a big part of the UnrealED community back in 99-2000) and Im trying to load a new project. It doesn’t matter what kind of project I load, it crashes at around 95% with the following error, but before I spam your screen with it, I have provided my DXDiag file here → dxdiag - Pastebin.com

Here’s what the editor spits out. There is alot more but Im limited by space constraints, I figure you can get the jist of it though. Please help!

MachineId:CE1B97EA4B36BDFFAB0B4DBE54FF6031
EpicAccountId:df4953bda9bd42e7a5e05edbe9ca3168

Unknown exception - code 00000001 (first/second chance not available)

Fatal error: [File:D:\BuildFarm\buildmachine_++depot+UE4-Releases+4.7\Engine\Source\Runtime\Windows>\D3D11RHI\Private\D3D11Util.cpp]
[Line: 223]
Direct3DDevice->CreateTexture2D(TextureDesc,SubResourceData,OutTexture2D)
failed
at D:\BuildFarm\bu

KERNELBASE + 42141 bytes UE4Editor_Core!FOutputDeviceWindowsError::Serialize()

  • 292 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\windows\windowsplatformoutputdevices.cpp:95]
    UE4Editor_Core!FMsg::Logf__VA() + 463
    bytes
    [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\core\private\misc\outputdevice.cpp:531]
    UE4Editor_D3D11RHI!VerifyD3D11CreateTextureResult()
  • 650 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:223]
    UE4Editor_D3D11RHI!SafeCreateTexture2D()
  • 97 bytes [d:\buildfarm\buildmachine_++depot+ue4-releases+4.7\engine\source\runtime\windows\d3d11rhi\private\d3d11texture.cpp:435]
6

Hi murdercity,

You are a little low on RAM but the main reason that you aren’t able to load the editor is because your integrated graphics card only support DirectX 10. DirectX 11 is required to run the editor properly.

Here is what we recommend:

  • Desktop PC with Windows 7 64-bit or a Mac with Mac OS X 10.9.2 or later

  • 8 GB RAM

  • Quad-core Intel or AMD processor

  • DX11 compatible video card

Also, this is a great place to see what others are using to run the editor and discuss specs.

Cheers,

TJ

7

Your dxdiag (system specs), what murdercity posted below. Below are the directions on how to find that info.

Windows: Go to the Start menu and type ‘dxdiag’ into the search bar. Open that file and then click ‘Save All Information’. Post that text file here.

Mac: Go to the Apple menu and click ‘About This Mac’.

8

Ok here is part of the file

  Machine name: INDIEGAMERJONES

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r8.150127-1500)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-78LMT-USB3
BIOS: Award Modular BIOS v6.00PG
Processor: AMD FX™-8320 Eight-Core Processor (8 CPUs), ~3.5GHz
Memory: 8192MB RAM
Available OS Memory: 8174MB RAM
Page File: 5720MB used, 23957MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode

9

My videocard supports DX11. I use DX11 mode in games that support it just fine, as well. I realize I’m very under spec, but that I disagree that thats the reason the editor is crashing since it appears Im not the only person having this crash.

10

It has change to 96% but will still not work
:frowning:

Please tell me why it won’t work.

11

In your dxdiag it lists your Graphics Card as an “Intel(R) HD Graphics” which is a DirectX 10 compatible integrated card. Do you have another card on-board that is not listed?

It shows that you have DirectX 11 installed but if your card doesn’t support it then it will not work correctly with the Launcher/editor.

12

Hi IndyGamerJones,

We haven’t heard back from you in a few days, so we are marking this post as resolved for tracking purposes. If you’re still experiencing this issue, please respond to my last comment above.

Cheers,

TJ

13

I’m having this issue as well, despite that my computer should be strong enough to run UE4 Editor.
It runs the main game fine.
I attached my dxdiag file
here. It crashes at 95% just like IndyGamerJones’ UE4 Editor…
[edit]: I have DirectX 11.0 installed, too.

14

Hi Terraform Trent,

It’s the same resolution that IndyGamerJones had as well. You have Directx 11 installed but your graphics card only supports up to Directx 10.

You will need to upgrade to a Directx 11 compatible video card or higher in order to run the editor.

Cheers,

TJ

15

Thanks for the response!
I’ll try to find a computer with a compatible video card.
One thing I find strange, though, is that I can run the base game perfectly fine.
Why wouldn’t the base game use DirectX 11 if the editor does…?
Quite a mystery.
Anyway, I appreciate the quick response!

Thanks,

An Appreciative Artilleryman

16

I5 @ 4.4
16 Gigs ram
970 0ccc
SSD

I get stuck everytime at 94%. Please help - thanks in advance.

17

Hi HazMatt6,

I’ll need your entire Dxdiag to best help you.

  • Go to the Start menu and type ‘dxdiag’ into the search bar. Open the file and then click ‘Save All Information’. Post that text file here.
18

link text

19

Hmm, I’m not seeing anything there. Thanks for sending that though.

Next maybe try Verifying the engine. You can click the yellow arrow on the Launcher version to do that.

If that doesn’t work, try navigating to the UE4Editor.exe directly and see if it will open that way. This will help us determine if the Launcher is blocking it from opening. Your file path should be similar to this:

drive:\Program Files (x86)\Epic Games\4.14\Engine\Binaries\Win64\UE4Editor.exe

20

Running from the alternate location seems to have worked. I really would just like to view some DX12 graphical demos. Is there an easy way to do this?