Why is my primary hero slot still locked after 9 days?

I am very disappointed in Epic Games. I have played “save the earth” for a year straight and this how I am thanked. Not to mention I have spent $200.00 bucks on the game. I am restating my question to you

I own a Xbox 1 and have been playing Fortnite “save the Earth.” For almost a year. Last Friday I accidentally sent my primary hero on a expedition leveling my main hero slot in my hero empty. When I tried to replace it with another the select menu would not pop up on my primary hero. So I went in to a game thinking I could select from there. But the menu remained locked. When I started gaming the hero I was given “Enforcer Grizzly”. I thought that was odd seeing how he was not next in level. I have been reporting this issue for over a week now. As of Wednesday I got demoted to a common ninja that I don’t even have in my whole inventory I have proof. Which sucks seeing I have a base power of 66 as of Friday morning of 4/8/09 an this ninja has a strength of 20,000. shield is 9,000. Not only that I do not have access to the all of the hero’s specials. PLEASE HELP!!! I have put over $200.00 bucks into this game. you guys should step up!
So 9 days later I now have another character that is not mine inventory and I am still locked out of my primary slot.Not mention it is the lowest hero possible with no specials to choose from. Now I am a level 68.

As has been stated to you before soggy this answerhub is not the place for fortnite questions. for help with fortnite go to the fortnite support page. this answerhub is for questions pertaining to developing in the unreal engine.

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