I've got to download four or five, but most of the files in the library I can't download them. I've signed out Twinmotion and Epic Games Launcher. Then I've signed in again, but same problem happens.
hi, go to the twimotion - File - Sign In
after that you can download your object, remember, some objects are very big or very small after you download it you should check from scene graph list, click on it and press F for focusing after that with rescale you can use it
Thank you for your answer.
Today I've tried to download some of the models I couldn't yesterday and now I can download them.
I haven't done anything, just tried to download them and worked fine.
I don't know why yesterday most of them couldn't be downloaded.
Hi, i have 2 accounts, professional and education, i'm also a profesor and we teach TM at school.
Wit the edu account i don't have access to SketchFab, wit the pro i have access, what can be the problem?
I'm glad to hear it, probably the server had a problem.
Hello,
As , it may be possible that you had a temporary connection issue with the Sketchfab services that was able to resolve itself.
If you notice any issues occurring for longer periods of time, please submit a bug report to our support team with your Twinmotion.log file for us to investigate what might be happening.
Best,
Raghib
Understood, Raghib. I'll do that.
Best,
Mario
Hello,
There shouldn't be any restrictions on accessing Sketchfab content based on your Twinmotion license type.
It looks like for your Edu account, your email address hasn't been verified, as unverified accounts are not able to use Sketchfab. You can follow the instructions on the How to verify the email address on your Epic Games account - Epic Accounts Support article to do so. Once this is complete, you should be able to download assets from Sketchfab on that account.
Best,
Raghib