Why does the installation stop at Direct X and uninstall?

The installation stops at DirectX and uninstalls.

Hi StanTheMan

I am sorry to hear that you are experiencing this issue. We already have an active ongoing investigation into this issue occurring in this post:

Why does Installation stops during Direct X set up? - Programming & Scripting - Epic Developer Community Forums

Please migrate over to that post, provide your information which is being requested of users experiencing the problem, and hopefully we will have a resolution for this issue soon.

I am closing this post to prevent any confusion.



Since it was determined in the other post that your issue is actually different than those experienced by others in the other post, we have decided to re-open this one in order to be able to focus on your issue exclusively. I apologize for the inconvenience.

In order to help us troubleshoot this issue, please provide us with the installer log, which can be generated following these steps:

MSI (Windows only) installation issues

  • Place the msi on the root of C drive
  • WindowsKey+R and enter:
  • msiexec /i C:\UnrealEngineInstaller.msi /L*V C:\UnrealEngineInstallerLog.txt
  • Replacing ā€œUnrealEngineInstaller.msiā€ with the actual msi filename

Thank you.