Why does the installation stop at Direct X and uninstall?

The installation stops at DirectX and uninstalls.

Hi StanTheMan

I am sorry to hear that you are experiencing this issue. We already have an active ongoing investigation into this issue occurring in this post:

https://answers.unrealengine.com/questions/25816/installation-stops-during-direct-x-set-up.html

Please migrate over to that post, provide your information which is being requested of users experiencing the problem, and hopefully we will have a resolution for this issue soon.

I am closing this post to prevent any confusion.

Thanks

@StanTheMan

Since it was determined in the other post that your issue is actually different than those experienced by others in the other post, we have decided to re-open this one in order to be able to focus on your issue exclusively. I apologize for the inconvenience.

In order to help us troubleshoot this issue, please provide us with the installer log, which can be generated following these steps:

MSI (Windows only) installation issues

  • Place the msi on the root of C drive
  • WindowsKey+R and enter:
  • msiexec /i C:\UnrealEngineInstaller.msi /L*V C:\UnrealEngineInstallerLog.txt
  • Replacing ā€œUnrealEngineInstaller.msiā€ with the actual msi filename

Thank you.