Why does one of our Offers consistently disappear from Epic Games Store analytics reporting?

Hello! We have released our game, Kristala, on the Epic Games Store earlier this year, along with a corresponding demo Offer. Since release, I have noticed that our main game Offer tends to randomly disappear from Sales Reporting within the Epic Games Store analytics section, often for days at a time.

Initially, I thought these “disappear” periods might correspond to whenever we upload new builds that need to be pushed through the staging and verification process. Currently, however, we’re experiencing this issue again during a time when we haven’t uploaded any new Artifacts that need pushed through the release process.

Can someone please help me understand why this happens and what else might be the cause? Is it just the Analytics platform itself malfunctioning? The demo Offer never disappears, but the main game Offer does, which is of course the primary Offer for which I’d like to regularly monitor Sales.

Thanks in advance for any assistance you can provide. Image included below showing only our demo Offer included in Sales reporting, when normally there are two Offers are listed here. Our primary Offer has now been missing from the Sales Analytics reporting for at least 4 consecutive days. What gives?