Why does my Unreal Engine 5 keep crashing after I just downloaded it?

Development Programming & Scripting
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1

So I just got a new Hp laptop. I don’t know the specifics of the hardware, but I do know it is blue marble colored and can’t go into a tablet mode. I had a UE4.27 and UE5 run perfectly fine on an older model of the hp laptop but when I downloaded UE5.1 when I got this new laptop it came up with a crash error screen but all of the text was white squares. I tried downgrading all the way back to UE4 and the editor won’t even load in. What do I do?

2

I would suggest digging out the log file, to see what it says. Post the crash details from the log here?

4

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000000013c0

UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_D3D12RHI
UnrealEditor_RHI
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
kernel32
ntdll

5

What video card are you using? does it even support D3D12?