Hello,
I received an app developed in UE4 which works on my colleagues’ PCs. I have copied the files to both my PC and laptop (both standard installs of Windows 10) but it won’t run at all. In the windows event viewer I see -
[FONT=courier new]Faulting application name: MyProject3.exe, version: 4.21.2.0, time stamp: 0x5dc2dfcb
Faulting module name: ucrtbase.dll, version: 10.0.17763.719, time stamp: 0xa18cd287
Exception code: 0xc0000409
Fault offset: 0x000a522b
Faulting process id: 0x2300
Faulting application start time: 0x01d5a21daff0bc3a
Faulting application path: C:\path o\Binaries\Win32\MyProject3.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 07014bae-f0a2-4202-a9e3-f338e0ba6ac6
Faulting package full name:
Faulting package-relative application ID:
See below the WER (Windows Error Reporting) crash report. How can I resolve this issue?
[FONT=courier new]Version=1
EventType=BEX
EventTime=132190012479844787
ReportType=2
Consent=1
UploadTime=132190012482733338
ReportStatus=268435456
ReportIdentifier=f411b61f-c8ff-4317-afd0-e2dfa22a61b0
IntegratorReportIdentifier=07014bae-f0a2-4202-a9e3-f338e0ba6ac6
Wow64Host=34404
Wow64Guest=332
NsAppName=MyProject3.exe
OriginalFilename=UE4Game.exe
AppSessionGuid=00002300-0001-00b9-3abc-f0af1da2d501
TargetAppId=W:00069d0b8879cfffa0f319fc6754f196782100000904!0000f175439db265d67a5680ef4fb20b02aa9aa9ae07!MyProject3.exe
TargetAppVer=2019//11//06:14:59:23!0!MyProject3.exe
BootId=4294967295
ServiceSplit=2005142400
TargetAsId=495
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=d9ed8b458f407472f1beed78731b5eee
Response.BucketTable=5
Response.LegacyBucketId=1278720445802831598
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=MyProject3.exe
Sig[1].Name=Application Version
Sig[1].Value=4.21.2.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5dc2dfcb
Sig[3].Name=Fault Module Name
Sig[3].Value=ucrtbase.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=10.0.17763.719
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=a18cd287
Sig[6].Name=Exception Offset
Sig[6].Value=000a522b
Sig[7].Name=Exception Code
Sig[7].Value=c0000409
Sig[8].Name=Exception Data
Sig[8].Value=00000007
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17763.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=8192
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=3be0
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=3be00efd1e1cef44e1ccf0f8ef6eef9f
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=37c1
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=37c1b925da7b756dc29a7bb22e3258f5
UI[2]=C:\path o\Binaries\Win32\MyProject3.exe
LoadedModule[0]=C:\path o\Binaries\Win32\MyProject3.exe
LoadedModule[1]=C:\Windows\SYSTEM32
tdll.dll
LoadedModule[2]=C:\Windows\System32\KERNEL32.DLL
LoadedModule[3]=C:\Windows\System32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\System32\WS2_32.dll
LoadedModule[5]=C:\Windows\System32\RPCRT4.dll
LoadedModule[6]=C:\Windows\System32\SspiCli.dll
LoadedModule[7]=C:\Windows\System32\CRYPTBASE.dll
LoadedModule[8]=C:\Windows\System32\bcryptPrimitives.dll
LoadedModule[9]=C:\Windows\System32\sechost.dll
LoadedModule[10]=C:\Windows\System32\USER32.dll
LoadedModule[11]=C:\Windows\System32\win32u.dll
LoadedModule[12]=C:\Windows\SYSTEM32\dbghelp.dll
LoadedModule[13]=C:\Windows\System32\GDI32.dll
LoadedModule[14]=C:\Windows\SYSTEM32\WINMM.dll
LoadedModule[15]=C:\Windows\System32\ucrtbase.dll
LoadedModule[16]=C:\Windows\System32\gdi32full.dll
LoadedModule[17]=C:\Windows\System32\msvcrt.dll
LoadedModule[18]=C:\Windows\System32\msvcp_win.dll
LoadedModule[19]=C:\Windows\SYSTEM32\WINMMBASE.dll
LoadedModule[20]=C:\Windows\System32\ADVAPI32.dll
LoadedModule[21]=C:\Windows\System32\cfgmgr32.dll
LoadedModule[22]=C:\Windows\System32\SHELL32.dll
LoadedModule[23]=C:\Windows\System32\shcore.dll
LoadedModule[24]=C:\Windows\System32\combase.dll
LoadedModule[25]=C:\Windows\System32\windows.storage.dll
LoadedModule[26]=C:\Windows\System32\profapi.dll
LoadedModule[27]=C:\Windows\System32\powrprof.dll
LoadedModule[28]=C:\Windows\System32\shlwapi.dll
LoadedModule[29]=C:\Windows\System32\kernel.appcore.dll
LoadedModule[30]=C:\Windows\System32\cryptsp.dll
LoadedModule[31]=C:\Windows\System32\ole32.dll
LoadedModule[32]=C:\Windows\System32\OLEAUT32.dll
LoadedModule[33]=C:\Windows\System32\SETUPAPI.dll
LoadedModule[34]=C:\Windows\System32\bcrypt.dll
LoadedModule[35]=C:\Windows\SYSTEM32\NETAPI32.dll
LoadedModule[36]=C:\Windows\System32\IMM32.dll
LoadedModule[37]=C:\Windows\SYSTEM32\IPHLPAPI.DLL
LoadedModule[38]=C:\Windows\System32\CRYPT32.dll
LoadedModule[39]=C:\Windows\SYSTEM32\dwmapi.dll
LoadedModule[40]=C:\Windows\System32\MSASN1.dll
LoadedModule[41]=C:\Windows\SYSTEM32\dxgi.dll
LoadedModule[42]=C:\Windows\System32\WLDAP32.dll
LoadedModule[43]=C:\Windows\SYSTEM32\OPENGL32.dll
LoadedModule[44]=C:\Windows\System32\Normaliz.dll
LoadedModule[45]=C:\Windows\SYSTEM32\d3d9.dll
LoadedModule[46]=C:\Windows\SYSTEM32\d3d11.dll
LoadedModule[47]=C:\Windows\SYSTEM32\X3DAudio1_7.dll
LoadedModule[48]=C:\Windows\SYSTEM32\XAPOFX1_5.dll
LoadedModule[49]=C:\Windows\SYSTEM32\XINPUT1_3.dll
LoadedModule[50]=C:\Windows\SYSTEM32\DSOUND.dll
LoadedModule[51]=C:\Windows\SYSTEM32\WINHTTP.dll
LoadedModule[52]=C:\Windows\SYSTEM32\GLU32.dll
LoadedModule[53]=C:\Windows\SYSTEM32\MSVCP140.dll
LoadedModule[54]=C:\Windows\SYSTEM32\VCRUNTIME140.dll
LoadedModule[55]=C:\Windows\SYSTEM32\dbgcore.DLL
LoadedModule[56]=C:\Windows\SYSTEM32\NETUTILS.DLL
LoadedModule[57]=C:\Windows\SYSTEM32\SRVCLI.DLL
LoadedModule[58]=C:\Windows\system32\uxtheme.dll
LoadedModule[59]=C:\Windows\System32\NSI.dll
LoadedModule[60]=C:\Windows\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[61]=C:\Windows\SYSTEM32\dhcpcsvc.DLL
LoadedModule[62]=C:\Windows\system32\mswsock.dll
LoadedModule[63]=C:\Windows\system32
apinsp.dll
LoadedModule[64]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[65]=C:\Windows\SYSTEM32\DNSAPI.dll
LoadedModule[66]=C:\Windows\System32\winrnr.dll
LoadedModule[67]=C:\Windows\system32\NLAapi.dll
LoadedModule[68]=C:\Windows\system32\wshbth.dll
LoadedModule[69]=C:\path o\Binaries\ThirdParty\OpenVR\OpenVRv1_0_16\Win32\openvr_api.dll
LoadedModule[70]=C:\Windows\SYSTEM32\DEVOBJ.dll
LoadedModule[71]=C:\Windows\System32\WINTRUST.dll
LoadedModule[72]=C:\Windows\System32\clbcatq.dll
LoadedModule[73]=C:\path o\Binaries\ThirdParty\PhysX3\Win32\VS2015\PxFoundationPROFILE_x86.dll
LoadedModule[74]=C:\path o\Binaries\ThirdParty\PhysX3\Win32\VS2015\PhysX3CommonPROFILE_x86.dll
LoadedModule[75]=C:\path o\Binaries\ThirdParty\PhysX3\Win32\VS2015\PxPvdSDKPROFILE_x86.dll
LoadedModule[76]=C:\path o\Binaries\ThirdParty\PhysX3\Win32\VS2015\PhysX3PROFILE_x86.dll
LoadedModule[77]=C:\path o\Binaries\ThirdParty\PhysX3\Win32\VS2015\APEXFrameworkPROFILE_x86.dll
LoadedModule[78]=C:\path o\Binaries\ThirdParty\PhysX3\Win32\VS2015\APEX_LegacyPROFILE_x86.dll
LoadedModule[79]=C:\path o\Binaries\ThirdParty\PhysX3\Win32\VS2015\APEX_ClothingPROFILE_x86.dll
LoadedModule[80]=C:\path o\Binaries\ThirdParty\PhysX3\Win32\VS2015\PhysX3CookingPROFILE_x86.dll
LoadedModule[81]=C:\Windows\System32\msctf.dll
LoadedModule[82]=C:\Windows\system32\explorerframe.dll
LoadedModule[83]=C:\Windows\SYSTEM32\drvstore.dll
LoadedModule[84]=C:\Windows\System32\DriverStore\FileRepository\ki126974.inf_amd64_9168fc04b8275db9\igdmd32.dll
LoadedModule[85]=C:\Windows\System32\DriverStore\FileRepository\ki126974.inf_amd64_9168fc04b8275db9\igd10iumd32.dll
LoadedModule[86]=C:\Windows\SYSTEM32
crypt.dll
LoadedModule[87]=C:\Windows\SYSTEM32\NTASN1.dll
LoadedModule[88]=C:\Windows\System32\DriverStore\FileRepository\ki126974.inf_amd64_9168fc04b8275db9\igc32.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17763
OsInfo[3].Key=ubr
OsInfo[3].Value=864
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=176
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=411788
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.864.17763.0-11.0.160
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=7859
OsInfo[19].Key=svolsz
OsInfo[19].Value=30
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180914
OsInfo[22].Key=bldtm
OsInfo[22].Value=1434
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs5_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17763.864.amd64fre.rs5_release.180914-1434
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=UE4Game
AppPath=C:\path o\Binaries\Win32\MyProject3.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=9AD4A3FDB6C6A72376A62C0E9328C156
MetadataHash=1282193662