Why does my UE crash on startup?

Development Platform & Builds
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1

Hello,

I am using UE 4.18 and when I launch it it crashes as soon as it reaches 100%. I get a message saying that my "display driver stopped responding and has recovered. I looked to see if this has been answered before but didn’t see anything specifically related to 4.18. I am using an Intel Graphics HD driver if that helps. Also here is my crash report:

LoginId:f8c536084164bb81e650b7a37a74139c
EpicAccountId:2a5a40fbe173478cbb91b39557f89e3b

Fatal error: [File:D:\Build++UE4+Release-4.18+Compile\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Util.cpp] [Line: 182] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - ‘HUNG’)

UE4Editor_Core!FDebug::AssertFailed() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\core\private\misc\assertionmacros.cpp:414]
UE4Editor_D3D11RHI!TerminateOnDeviceRemoved() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:192]
UE4Editor_D3D11RHI!VerifyD3D11Result() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11util.cpp:231]
UE4Editor_D3D11RHI!FD3D11DynamicRHI::GetQueryData() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11query.cpp:135]
UE4Editor_D3D11RHI!FD3D11DynamicRHI::RHIEndDrawingViewport() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\windows\d3d11rhi\private\d3d11viewport.cpp:601]
UE4Editor_RHI!FRHICommandList::EndDrawingViewport() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\rhi\private\rhicommandlist.cpp:1607]
UE4Editor_SlateRHIRenderer!FSlateRHIRenderer::DrawWindow_RenderThread() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\slaterhirenderer\private\slaterhirenderer.cpp:885]
UE4Editor_SlateRHIRenderer!TGraphTask > >::ExecuteTask() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\core\public\async\taskgraphinterfaces.h:784]
UE4Editor_Core!FNamedTaskThread::ProcessTasksNamedThread() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\core\private\async\taskgraph.cpp:651]
UE4Editor_Core!FNamedTaskThread::ProcessTasksUntilQuit() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\core\private\async\taskgraph.cpp:560]
UE4Editor_RenderCore!RenderingThreadMain() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\rendercore\private\renderingthread.cpp:327]
UE4Editor_RenderCore!FRenderingThread::Run() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\rendercore\private\renderingthread.cpp:461]
UE4Editor_Core!FRunnableThreadWin::Run() [d:\build++ue4+release-4.18+compile\sync\engine\source\runtime\core\private\windows\windowsrunnablethread.cpp:76]

Thanks for any help you are able to provide!

2

Hello ,

Could you provide the full DxDiag for the machine where this issue occurred?

Thanks!

3

Just seeing if anyone has any suggestions for this. I have some projects I need to work on for school but I haven’t been able to cause I can’t get UE to work on my laptop.

Any help is appreciated!

4

Hello ,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will follow up.

Thanks!

5

Hi,

I am having the same issue. How can I resolve it?

Thanks,
El

6

Hello Uppersnatch,

This issue has been reported on other machines and we have logged a report for it here:

You can track the report’s status as the issue is reviewed by our development staff. Please be aware that this issue may not be prioritized or fixed soon.

Thanks,