Although I played it for over a hundred hours, after the release I didn’t receive any of the promotions that Fortnite promises. It’s been 7 days since the release date. I hope you’ll pay attention to your broken categories.
Most of the new and updated categories are just flooded with creators duplicating maps from multiple accounts.
I also think most of the UEFN developers work remote or it appears so with all the inconsistencies so who knows if the system actually works that way or not. I have never had one of my maps in new and updated.
For support, please go to https://www.epicgames.com/help/en-US/creator-programs-c-202300000001640. At the bottom of the page, you’ll find a “Contact Us” button if you do not find an answer there.