Why can't "Backyard" and "Musical Instruments" items be downloaded in the library of TM 2022.2?

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1

Why can’t “Backyard” and “Musical Instruments” items be downloaded in the library of TM 2022.2?

2

Hi ,

It is very likely a local issue, since I am able to download those.

Could you please extract the logs and send to us for further assistance?

Thanks,

Francesco

3

Hi Francesco,

Thank you very much for your fast reply!

I sent the log according to the guideline.

Kind regards,

Paul

4

Hi ,

Apparently the logs did not come through.

Could you please answer my colleague's post and attach the .log file using the paper clip icon?

Thanks,

Francesco