I want to buy the pack, but the buying fails as described here. Is this a marketplace bug, or what can be the other problem?
UPD: the pack author has already answered, but he writes he doesn’t have control over this error. So, we wait the answer from staff: @Tina_Wisdom, @Amanda.Schade, @VictorLerp, @SupportiveEntity etc.
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Hey there @Etyuhibosecyu! It does sound like a marketplace specific bug, generally marketplace support would come through the official marketplace support contact form:
https://marketplacehelp.epicgames.com/s/markeplace-case-form
I’d start with the template “issues with purchasing”
@SupportiveEntity, how long the request has been under consideration? Several hours, days, months etc.? I have sent the request today at 12:37, when approximately will I get the answer?
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