Why are start up movies not working?

Development Platform & Builds
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1

Hey Guys I have read in other forums on this issue, and have tried solutions but nothing seems to work.

I have a opening credits movie in mp4/264 created in 720p as well as 1080. I read that 1080 doesn’t work so I tried 720. Fair enough. Still doesn’t work.

My biggest thing is that I have read that other people have started the movie and it closes, or a white screen comes up, or sound is heard. Something at least happens. In my case nothing happens. It just goes straight to the menu.

I have startup movie and play regardless if the level is loaded check and this still does not work. I am wondering If I am missing a step somewhere. Do I have to set this up in blueprints at all? I have packaged the game many times and it still doesn’t work.

Any help would be great.

Thanks!

2

Hey -

This is a known bug in the current release and we are working to solve this issue. I will let you know as soon as we have any additional information regarding this issue or its fix.

Thank You

Eric Ketchum

3

Is there any chance that this bug somehow transferred to 4.10.2? The weird thing is on my iMac it starts without any issues. Same project and engine version on PC and nothing shows up.

4

Hi Masterkey -

This should not be reoccuring in 4.10.2. Can you please let me know what type of video asset you are playing as your start up movie and the level mechanics used to play it on your project starting?

Thank You

Eric Ketchum