Why am I being asked to install the engine again?

Hi, is this a bug?

When I downloaded the app and install it, unreal engine launcher still tell me I need to install the app…

Hey, alonezhby.

Can you give me your Verbose logs? This page says how to get them: A new, community-hosted Unreal Engine Wiki - Announcements - Epic Developer Community Forums

That should help us find the solution.

Hey, Jonathan.
Here is the logs:
link text

Sorry to hear that you’re having trouble downloading the Unreal Engine. If I could get a little more information from you I can attempt to troubleshoot the issue that you’re seeing. Could you attach a screenshot of what you see in the Launcher after downloading UE, as well as verbose logs for this issue? To get verbose logs, please follow the instructions in the link above.

Please attach the screenshot and log to a reply here and I will begin investigating why you may be experiencing this issue.

Hi alonexhby,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please feel free to post back here with the additional information that Professor mentioned above.

Thanks, TJ