I think those reports are reviewed automatically by some kind of ai.
You can appeal the decision and put your reasoning in that. Then it takes a bit more time, so I suspect that there is a person involved in this.
But the whole system of reporting IMO is broken. It feels like the goal of it was to reduce cost for Epic of handling the reports and that system accomplishes that. But it doesn’t solve the the problem that people report.
What’s I find also very bad about this reporting system is:
- there is no history of content of the reports available for us
- there is no notification at all from the system: you have to actively check the system to see if anything has been done with your report.