Where should I report dishonest behavior of Epic Games sponsor?

Community Community & Industry Discussion
1

Hello,

I’m sorry if I chose the wrong section I just didn’t know where to write. I contacted the support team and they told me to go Visit Unreal Engine Support for Help and Customer Service - Unreal Engine with my question. This place is the only one where I found how to contact the support team.

Some time ago I participated in 2019 Summer #ue4jam

Later I’ve got a message from Dxracer guys:

****Congratulations! You have been chosen as one of the lucky winners!
Attached is a Liability Release form. We will need this completely filled out and returned to us within 14 days or you will forfeit your claim to the prize. Upon receipt of the completed form, we will ship your chair at no cost to you.
Thank you! And again, Congratulations!

I wrote an email to the specified email with the attached document which contained all of the requested information and after that, I heard nothing from DxRacer.
I sent them emails several times from my other email address in case if previous was banned/lost and still no answer. Also, I haven’t got this chair by post and there were no notifications about this. It’s been 6 months already since I contacted them, no reaction.

I want to make it clear. I can afford any chair that I want I just want to let Epic games know how their partners treat customers.
In case if you’re interested I can provide screenshots of our conversation and other information.

Thanks and have a nice day.

2

We’re sorry that’s been your experience. We’re following up with DXRacer and will loop you in when we receive an update.

As a note, it’s not allowed to post personal information on our forums. I’ve gone ahead and removed the information that was shared in your post so no action needed on your part, but please be mindful of it in the future.

3

Pardon me, please. It was imprudent of me.
DXRacer contacted me already and declared that it will be delivered asap and they will keep me updated.

Thank you for your help and I’m sorry again for my mistake. There were no angry intentions just my carelessness.

4

On behalf of the powers vested in me, I pardon thee!

5

Hey again! Today after a year of waiting my chair Is finally arrived.
Thanks again for helping me.
Best wishes and stay healthy in these crazy times. Cheers!