I have been locked out of my UE4 account for more then 2 weeks now…
After multiple attempts to contact support, I still not able to login…
I have received this mail like 10 times now:
*If you are unable to login to your Epic Games account, please follow the steps below:
Reset Your Password. This will clear the lock on your account as well as update your password. It is recommended that you use a unique password that you do not share with any other service or account.
Enable Two-Factor Authentication (2FA) by following the instructions provided in the link below*
I have tried changing password multipe times now and removed 2FA…
I have spammed every department in the support ticket system… And still no help… What to do now… Get a refund on all my market purchases??
I have posted this on to our community manager, hopefully you will get some feedback.
Just a little piece of advice, I know you are frustrated but making slanderous accusations against Epic might not be the best way to interact with Epic or ask for help.
I have same experience. But i found this: if you try “i am unable to login to account”, there is only automatic respond with creating and closing your ticket. And its send from support email without ticket number.
@N_ck-cz — You did not see the original post when the OP stated the following: “Epic perhaps you should spend less time on ripping your own customers games and actually support your software???” … so please don’t get involved or make statements about something you are unaware of. That is what I was referring to about slanderous accusations … the OP then edited their original post and I would have left it at that, but now you are questioning my statement and so I have to retrieve the comment from history.
I have forwarded the request on to our community manager and they will start looking in to the issue. Thanks.
