Around a year ago, when Fab was introduced, I clicked the button “get all assets” of Quixel Megascans. But they are NOT showing as “purchased” in my library. Basically – I cannot use them! I can still download them via older Megascans site. But where are they on Fab???
Hello there @SlyCreature97!
This issue has popped up around the community from time to time, as Marketplace and Quixel were fully migrated to FAB around the end of 2024. Any assets you own should have been transferred, though.
You can get assistance by accesing the following link, then use the support request option to open a ticket.
1 Like
Hi @SlyCreature97,
The Megascans library on Quixel.com is separate from the Megascans library on Fab.com.
Here is an FAQ that explains the types of acquired or claimed assets that will transfer from Quixel.com to Fab.com.
If you have any additional questions, you can reach out to our support team via this support form.
2 Likes
I do understand that Fab library is separate from Quixel library. But I claimed both (!) of them. And when I claimed on Fab – it was “saved in library” (green circle checkmsrk). But when I go to “My library” either via Epic launcher or on Web – it shows me the price to buy instead of download… Which link in that case I should use? And by the way – what will happen with legacy Quixel?
Already sent support request. Waiting for reply 