2 weeks in progress
I’m tired of waiting
Documentation
https://www.fab.com/portal/reports/payouts
make the payment
pay money to me
paid
any
Contact support: support.fab.com/s/?ProductOrigin=FabSupport
To check why it is stuck because usually it around 3 days passing from In Progress to Paid
Thank you! texted them!
I got the answer “wait one week more”
the money is still frozen
Check your hyperwallet account dashboard if there any warning or errors.
Thank you!
but I use paypal
I mean this page: https://epicgames.hyperwallet.com
Make sure everything is set up correctly and you can also view any pending payment usually.
Actually I have a different payment system (only Paypal, there is no Hyperwallet)
I think, it depends on my Country, I cannot to choose something instead of PayPal
thank you for your help!
Ok that interface is new to me, i always thought earning were sent only via Hyperwallet.
I see that they make the payment on 15th of the month, so it possible there a few more delay and that the payment could be this week.
Make sure to go to your seller page trough fab.com. From the ui it looks like you are trying to access your seller page via your account settings which is wrong. Also as far as I know everyone has a hyperwallet account if they sell on fab. But thing maybe are different if you migrated your stuff from sketchfab. Hyperwallet just converts your money to your local currency and pays it to you.
so i got a reply
before it was “wait one more week”
but now you see how the reply has changed
my models (i have 500 of them) are still selling every day
do you think i have a chance to get my money or will they continue to redirect me to other places and make promises?
Ahh, ye i saw lot of russian having issues with payment but that was previous year, epic tried to pay them via cheque if i remember well. Otherwise i havent seen anymore complain of russian having that issue so far.
Are you able to add a bank account with hyperwallet ? hyperwallet is part of paypal so it could be blocked as well.
very grateful for your support!
Yes, both PayPal and Hyperwallet work for me!
And I have few bank accounts in different countries, I hope the support will help me solve this problem
You’re welcome, i hope that work out for you 
Hi everyone! Im here again!
They wrote:
“waiting for the payout team to investigate and contact me”
and disappeared!
another week has passed,
tomorrow is another payout, i.e. everything is delayed for another month, I migrated to FAB from sketchfab in October :,(
what options do I have?
I confirm that there are also no payments in January.
If the Russian Federation is indicated in the tax information, then they can no longer pay via paypal or hyperwallet, since these services are not available in this country! To receive the payment, you need to have a bank account in any country (including the Russian Federation) that can accept dollars. To specify a bank account, you need to write to support, they will open a form for editing banking details for the Russian Federation, you need to enter the account details there and the money will be sent manually. In January, the money was sent around the 13th, but each month it’s different.
This is exactly the information I needed, thanks!
I have entered my Thai bank account where I have received dollars in the past from other companies, this should work!
thanks!
