Where can I get the log of a crash in my steam-released game? [4-17]

Community Community & Industry Discussion
1

Sorry if this is a foolish question…
While playing my steam-released game, a user experienced a crash. I can’t recreate it, thus I can’t figure out what’s causing it. Is it possible to view his gaming log?
What is the best approach in these situations?

thank you very much

2

Is it just in:

C:\Users\Username\AppData\Local\GameName\Saved\Logs

or possibly:

C:\Program Files (x86)\Steam\steamapps\common\Gamename

?

3

from what I understand, the “include crash reporter” option must be selected in the packaging settings.
What I don’t get is how I can access these user-generated reports.

4

I don’t think you can from Steam, you need to get the player to mail it to you.

I see this, but it’s only for 32 bit.

https://partner.steamgames.com/doc/features/error_reporting

5

You need to give the CrashReportClient a valid URL where you want it to upload the crash to otherwise you need the user to give it to you manually.

Windows games save the crash to
%localappdata%\GameName\Saved\Crashes

Note that shipped clients by default do not create any logs only Minidumps.

1 Like
6

Okay, thanks; in the next build of the game, I’ll include the crash reporter, and then I’ll manually collect the report.