you can contact the launcher support team and view launcher related faqs over here.
looks like you posted an answer to your question when you updated it. you may get more views if you convert the answer to a comment, i’ll often skip over questions that have answers even if they aren’t marked as solved.
if you NEED HELP - buy the epic support. This is community driven and nobody is paid for it - so you can have luck to get a (good) answer, or not. But if you really need it and your work depends on it - buy the epic support. You get direct one-to-one contacts from epic engineers and access to UDN