When Should Content be removed from the market place, i know a while back there was a ruling that author were required to keep their content uptodate for thr current engine version before it would be removed.
Basically I would like Epic to give the authors a wake up call, and potensiall buyers a warning that the content is out of date and will be removed.
atm i don’t want to call out the author who is letting me down, but i would like the content removed so that other people don’t get caught in the trap of buying content thats nolonger supported
Is this something that hasn’t been updated to 4.20 yet? Or a product that has lapsed in compatibility for a few versions? If the former, many people have been having trouble with this latest release and the marketplace gives sellers 30 days to ensure product compatibility. If the latter, then I agree there needs to be action taken if a product hasn’t been updated since the last few versions as that is a policy of the marketplace for sellers. If I recall correctly there are some special exceptions in a few cases, but unless that is what’s taking place unsupported products should no longer be on here. It reflects poorly on the marketplace and other sellers as a whole IMO.
Send a message to marketplace-support@unrealengine.com to inform them of the product if you don’t wish to name it here, and they should investigate the matter.
went for Jon’s option for the moment, its a nice product from a well known UE4 author, but form me its his last chance before the name and shame option
i consider out dated when it’s not been updated to the latest relase within the 30 day period
it should be automatically removed from the marketplace when it lags by a version eg atm if its not been updated to 4.19 then it gets removed
in my case the last updated version for the content was 4.18 which was relased in Sept17
You can’t Name and Shame someone since it is forbidden as per forums rules, but you definitely can send an e-mail to the marketplace support telling your issues.
“i know a while back there was a ruling that author were required to keep their content up to date for the current engine version before it would be removed.”
You sure about that? The guidelines just say that the product needs to be up to date on the initial release. Which makes way more sense, as requiring everyone to stay up to date continuously would result in the loss of a lot of perfectly good content.
All the marketplace listings specify the supported engine versions. So as long as the listing you have a problem with works with the engine versions it claims to, then it’s the buyer at fault for not reading the listing.
Interesting, it seems as if they changed the wording. That might explain why so many old products are still on despite not being updated for a while.
@Geodav I also assume you tried to contact the author and were unsuccessful? That will likely be the first thing Epic inquires about when you reach them.
I understand the frustration I’ve bought a lot of stuff that isn’t supported much, some completely broken but you don’t know the persons circumstances they may come back and fix it one day or they may not and a lot of times I can use things from the asset or learn things. I’d imagine it would cause a lot of problems for Epic Games if they’d have to refund all the time for stuff that’s removed so I wouldn’t go there.
Well as far as I’m aware they don’t issue refunds for that reason, unless it falls within the 2 week period. i.e. someone makes a purchase, and within 2 weeks of that purchase the product gets removed. But even then the buyer still has access even if it’s off of the store, that never goes away. The refund period falls within that time frame though.
And you make a good point which is what I alluded to in terms of special circumstances. If a seller is sick for example, or is prevented from being able to work on the product and keep it compatible/supported for reasons other than negligence - communicating with the staff about it will usually result in an understanding of the situation rather than just going dark on product support.
The last 2-3 versions are used probably by even more than the latest one. I understand your concern but to remove it within 30 days if there is no update for the latest version seems like an overkill. At this moment, I would remove or rather mark with a huge red “OUTDATED” label that are older than 4.18.
I understand the concern here, and I’ll raise it internally. But I do want to point out that we do not allow slander or attacks against another user or product on the forums. If you have an issue with a specific seller, or there are concerns with the contents of a product please contact support. I know the reaction to call someone out seems like the best course but the rule is in place because we have seen it proven time and time again that it causes more harm than good.
If there is an issue with a product, as I mentioned please reach out to the support channels.
thats why i try to avoid the name + shame stuff, yes i was brought up not “dragged up” , no reply atm from marketplace support
checking authors discord channel, delays due to GDC !, 4.19 version was uploaded but epic didn’t release due to errors!!! , last info mid june working on issues!!
a bit more info than the UT team.
as i mentioned to support looks like the marketplace is going to same way as Unity, full of old stuff that most like won’t work with newer version, its a shame but thats life
My consern is for me i can do nearly all myself except “Code/Blueprint” which is why i have to rely on a few products, now if these products are not kept up to date then i get stuck with older engine versions or waste more money/time buying another product which would likely go the same way
@franktech i don’t really won’t to give up game dev’ing, i’d really like to have a solid release but at some stage my hands are tied due to my limited skills.
we’ll see how things go but i can only advise people not to buy anything from the MP , just try and go direct to the authors/communitty.
btw i don’t hang around here much as this forum(since the change) i can’t find todays new posts and i can’t be bothered hunting/trawling, so i’ll go back into the shadows thanks for reading and i hope you don’t get caught out
When you buy something from the marketplace, you are buying it as is, at that particular point in time. If the author keeps updating it, or even better, adding features to it, then that’s great, but I don’t see why people would think it should be a requirement.
The zombie model I bought on 4.11 hasn’t been updated? Ok… So what? Its still the same zombie model I bought. It didn’t get worse. I didn’t lose anything…
Well for a while it was a requirement which is why some people (myself included) are surprised to learn it isn’t’ any longer. There wasn’t really any formal announcement of the chance, or notification to buyers or sellers. For quite some time we were told that when a new engine version was released, we have to update it within 30 days (at one point it was 1-2 weeks) or it could face removal for not being up to date with the latest versions. The policy was that we had to maintain the current, and previous versions of any product on the marketplace.
The policy change doesn’t affect anything on my end, as I’ll continue to support it. But I just think they could have informed us of the change as that was one of the biggest selling points of some products here as you can see from Geodav’s reaction. Knowing that the product will continue to be updated. But you also raise a good point about the product page listing which versions it supports, so it isn’t as if the buyer wouldn’t be made aware of it at the time of purchase. All the same, I’m certain the majority of devs will continue to support products going forward, as only a handful have stopped from what I’ve encountered.
@Geodav I am sorry to see you have lost faith in the marketplace system. I hope you understand that there are many of us out there who strive to deliver the best customer service and experience regardless of if it’s mandated by policy or not. I can say that my products will continue to be updated as long as I’m here, and I know that to be the case for many others as well. I hope one day you will return and be able to have a more enjoyable experience here. =)
All valid. They seem to drop a requirement or lower a standard every week nowadays. I’ve made requests for them to email us a change-log of the marketplace guidelines whenever they are updated, but I just get ignored.
@SE_JonF and @NilsonLima i’ll have to check your products , the only reason i bought the product was because the author at the time was well known and respect member of the community and the product was very close to what i needed eg FPS/Teamdeathmatch type all bp’s and with menues, a very good product with few faults, which with help i got a decent base game for my project. Now since he rebuilt (3/4 done) i’m at a loss of to continue with it. atm i doubt i’ll find product that i can trust to keep me going for the next few years, please remember this has been my hobby for a long time and i don’t really want to give up yet.
, the only reason i bought the product was because the author at the time was well known and respect member of the community and the product was very close to what i needed eg FPS/Teamdeathmatch type all bp’s and with menues, a very good product with few faults, which with help i got a decent base game for my project. Now since he rebuilt (3/4 done) i’m at a loss of to continue with it. atm i doubt i’ll find product that i can trust to keep me going for the next few years, please remember this has been my hobby for a long time and i don’t really want to give up yet.