Hi Shehan,
Try the troubleshooting steps in this section of the troubleshooting guide.
If nothing works, follow the steps here to generate you Debug Logs. Post them here.
Hi shehan11,
We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that Leebowitz mentioned above. Then post back here with the requested info.
Cheers,
TJ